Christmas Delivery dates
LAST SHIPPING DATES
UK: Wednesday 14th December
AUS & NZ: Thursday 1st December
Rest Of the World: Friday 2nd December
US & Canada / Central Europe: Tuesday 6th December
Northern Europe: Friday 9th December
Where is my order?
Shipments are passed to local delivery partners who are responsible for delivery to the destination address. Please get in touch with them for delivery updates
- If you chose an untracked delivery, we can't get delivery updates; please check the estimated delivery time in your dispatch email. If the estimated delivery window has passed, get in touch with us here.
- If you choose tracked delivery, the courier will email you a tracking link along with the estimated delivery date. Please get in touch with them for delivery status information.
How long will delivery take?
Shipments are passed to local delivery partners who are responsible for delivery to the destination address. Please get in touch with them for delivery updates
- Tracked UK deliveries are sent via FedEx, DHL, Yodel or DPD and can take up to 3 working days
- Tracked EU, USA/CA, and Rest of the World deliveries are sent via DHL and can take up to 5 working days.
- Untracked UK Standard deliveries are sent via Royal Mail and can take up to 5 working days.
- Untracked EU, USA/CA and the Rest of the world are sent by B2C and can take up to 25 working days.
Customs charges
- We ship items worldwide, and some items may be territory restricted. Delivery costs vary depending on the Parcel's destination, height and weight. Products ordered from our stores for delivery outside the UK may be subject to import duties, and taxes levied when the delivery reaches the destination. You are responsible for the payment of any import duties and taxes. We have no control over these charges and cannot predict the amount charged. We cannot reimburse you for these charges; please contact your local customs office for further information before placing an order.
When will you send my Pre-order?
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We often offer products on pre-order; we ship pre-orders on or around the release date. Check your order confirmation email for release dates. Occasionally release dates change, if that happens we will notify you as soon as we can.
- If you have selected complete shipping, all items will be shipped together after the last release date. We cannot amend this shipping option on an order once it has been submitted.