Where is my order?
- If you chose an untracked delivery, you can't get delivery updates; please check the estimated delivery time in your dispatch email. If the estimated delivery window has passed, get in touch with us here.
- If you choose tracked delivery, the courier will email a tracking link with the estimated delivery date to you. Contact us here if you need help.
How much is delivery and how long will it take?
- Tracked UK deliveries are sent via Yodel or DPD and can take up to 2 working days £6.95
- Tracked EU, USA/CA, and Rest of the World deliveries are sent via DHL and can take up to 5 working days. Prices vary and will be calculated at check out.
- Untracked UK Standard deliveries are sent via Royal Mail and can take up to 5 working days
- Large letter: Packages up to maximum dimensions of 353mm x 250mm x 25mm (£1.95).
- Small parcel: Packages over the large letter dimensions above up to a maximum weight of 2kg including packaging (£3.95).
- Untracked EU, USA/CA and rest of the world are sent by B2C and can take up to 20 working days.
- Shipments are passed to local delivery partners who are responsible for delivery to the destination address.
When will you send my Pre-order?
We often offer products on pre-order; we ship pre-orders on or around the release date. Check your order confirmation email for release dates. Occasionally release dates change, if that happens we will notify you as soon as we can.
Industrial Action update - 19/8/22
Due to industrial action at Royal Mail, we expect significant disruption to our UK delivery service on the dates strike action is taking place.
- Friday 26 August 2022
- Wednesday 31 August 2022
- Thursday 8 September 2022
- Friday 9 September 2022
We are sorry for any inconvenience. To avoid disruption with your order, we suggest using our Yodel or DPD delivery option at check out.